ROLES AND RESPONSIBILITIES OF MJPJAY MEDICAL CO-ORDINATOR (MCO)
1	He/She will ensure that all required evaluation including diagnostic tests are done free of cost for all beneficiaries and the details of the same along with reports are captured in the Society portal.
2	He/She will upload the OP/IP status of the patient.
3	He/She will guide the patient in all aspects and sign the investigation request.
4	He/She has to cross check whether diagnosis is covered in the scheme. If doubtful about the plan of management then should coordinate with treating specialist along with Package list as specified in the MJPJAY Manual on Surgical & Medical Treatments for Cashless Treatment of BPL Population.
5	He/She should facilitate the admission process of Patient without any delay.
6	After admission He/She will collect all the necessary investigation reports before sending for approval.
7	He/She will upload the admission notes and preoperative clinical notes of the patient.
8	He/She will ensure that preauthorisation request is sent only for those who are on bed(IP).
9	He/She will ensure before sending Preauthorization that all documents like white card, Patient photo and also necessary reports like CT Films, X-Ray films, Angio CD etc. are uploaded in the system.
10	He/She will upload the admission notes and preoperative clinical notes of the Patient.
11	He/She will coordinate with insurance and trust doctors as need arises.
12	Pre-auth kept pending from Insurance and trust will be verified on a regular basis and necessary corrections to be done by MCO.
13	He/She will furnish daily clinical notes (Pre-operative and Post-operative).
14	He/She will upload 3 Photographs of the Patient taken preoperative bedside, immediate post-operative showing operation wound and at the time of discharge.
15	He/She will update surgery and discharge details and hand over signed copy of the summary along with follow-up advice in preprinted stationary supplied.
16	He/She will ensure free follow – up consultations, routine investigations and distribution of drugs to be supplied by the Society to the beneficiaries.
17	He/She should attend to the grievances/complaints of the MJPJAY Beneficiaries and Coordinate with the trust if necessary to redresses it within 6 hrs (TAT) through ONLINE MODULE. Further he will counsel the patient accordingly.
18	He/She will ensure at the time of discharge the transportation cost to and fro to be reimbursed to the patient.
19	He/She will upload the operation notes, post operative details and attach necessary post operative documents (like case sheet etc) for claim submission.
20	He/She will ensure that any claim kept pending from insurance for technical or financial reason are be updated immediately.
21	He/She will verify that all documents are submitted in order before sending for claims.
22	Any other responsibility as communicated by the Society / Insurer.
23	He/She ensure that the surgeries/therapies are performed as per standard Medical protocols of treatment.
24	He/She attend the Training/Re-orientation Programmes conducted by MJPJAY Society/Insurance.
25	He/She shall convert MJPJAY registered patients to IP/OP patients and provide treatment to the beneficiaries.