Frequently Asked Questions for Haemodialysis :
A. A patient suffering from chronic kidney disease requiring Maintenance HD, and who is having healthcard is eligible. If patient is not having healthcard, he/she should have orange/yellow ration card or Antyodaya/Annapurna card along with valid Id proof.
A.The package includes Pre and Post-treatment diagnostics,consultation, hospital charges,consumable and medicines.
Detailed package is as follows:
>> Investigations
Creatinine tests (Monthly)
Complete blood count (CBC- Monthly)
HIV/Hep.A/Hep.C tests (once in three months)
Serum electrolytes (as per advise)
Blood glucose, if required
>> Consultion
Clinical examination by Nephrologist/Medical Cordinator.
>> Consumable
oDialyser (It will be used upto optimal capacity and replaced if needed free of cost
under scheme),
oTubing, (It will be used upto optimal capacity and replaced if needed free of cost
under scheme),
o Fistula Needle, (It will be used upto optimal capacity and replaced if needed free of
cost under scheme),
o IV fluids,
o Haemodialysis Part A/B and
o Heparin.
>> Medicines
Inj. Erythropoetin, as per advise of Nephrologist
A.NO. Patient should not pay any extra money to hospital/center for services which are covered under approved package.
A.The frequency of dialysis should be minimum 8 cycles and maximum 12 cycles, as recommended by Nephrologist/Medical Coordinator based on his/her serum creatinine level.
A.No. Maintenance Haemodialysis package does not cover the cost of blood transfusion.
A.The maximum sum assured under MJPJAY is 1.5 Lakhs per family, on family floater basis. If
dialysis patient has utilized particular amount from sum assured, other family members can still
avail services under MJPJAY till total amount of 1.5 Lakh gets exhausted. This amount of Sum Insured cannot get
extended under any circumstances (except if patient requires Renal Transplant where BSI will be
considered as 2.5 Lakh)
A.AV fistula is not covered under Maintenance Haemodialysis package. But same is covered in
MJPJAY under Cardiovascular and Thoracic Surgeries. If required, patient can get AV Fistula (At
elbow & at wrist) done from nearest empanelled hospital.
A.Yes. If a patient is beneficiary of MJPJAY and is HIV or HCV positive, then he/she can still avail
services under MJPJAY. Empanelled hospitals and stand alone dialysis centers must have
dedicated machines for HIV or HCV positive patients. Under no circumstances these units shall
be used for other patients.
A.If patient requires renal transplantation, maximum sum assured will be considered as 2.5 Lakhs.
The amount consumed will be deducted from 2.5 Lakhs and remaining amount will be approved
for this case.
A.In case of a query, you can contact the Arogyamitra or call on Toll-free number. Arogyamitra is
available round the clock in the Hospital/center, and will facilitate and guide you if any problem
arises. But in case, if you are not satisfied then call our Toll-free numbers 155388 or
18002332200 for registering a complaint.
Frequently Asked Questions :
A. Society has prepared the standard MOU.
A. The approval will be given only after the patient is hospitalized and on bed.
A. It is envisaged that the payout will be lesser of package rate or bill whichever is less.
A. Nothing is to be taken from Patient
A. No deposit of any kind will have to be taken under MJPJAYS.
A. No deposit to be charged
A. The rates are the maximum ceiling rates
A. It will be accepted. No deduction will then happen.
A. Yes. It is pre-fabricated kiosk to be installed at hospital premises with standard design
A. Yes the hospital has to provide free basic investigation services to all beneficiaries, even if after investigation the need for surgery is ruled out
A. No they will come even for normal consultation and investigation which has to be done free of cost.
A. The list is part of the MOU.
A. The ICU related therapies should not be performed by them
A. Emergency telephonic approval has to be taken.
A. No, It is not compulsory. For certain medical therapeutics the stay has been defined for clarify purpose.
A. It is as per society guidelines and ensures transparency and authenticity.
A. We will discuss the same with Society if the same can be waived off.
A. The packages describe the standard protocol. In case of complications approach the technical committee of SHAS for enhancements if any.
A. In cases of Enhancement; the reason & severity of complications is reviewed by the panel of consultants of the Society. Based on the medical requirement of the treatment, the amount is decided. This will include: Stay, Professional Charges, Procedure charges if any, optimal investigations & medications
A. Yes. It is as per society directives and schedule will be decided by Society. Preventive and early intervention is proposed for reducing the morbidity load of the society.
A. Yes. Poisoning and trauma packages are available.
A. The camps have to be conducted and Rs.5000 per week will be given to each hospital to cover the expenses.
A. Hospital need not carry theseequipment's. However the equipment's for basic investigations including ECG machine will be mandatory
A. Para operative photo is not required. Only in case of additional procedures undertaken the operative site photo is to be taken for authentication purpose as per telephonic approvals.
A. Arogyamitra cannot be deputed to take Photos. The photos are not to be mandatorily taken by MCO. They have to be taken by hospital staff for uploading on website for claim purpose. They can depute MCCO to do the same as the photos are to be taken post-operative and at time of discharge.
A. The said is to be governed by the Government Regulations for Govt Facilities. For private, the hospitals have to take a call on the same as per their existing rules and regulations.
A. The package will consist of standard implants. For prosthesis different packages defined for modular prosthesis, fibre prosthesis or syme prosthesis.
A. Cataract is not part of the scheme. Only Pediatric Cataract surgery envisioned which does not include glass costs.
A. There is no exclusion of any kind. So manipulation is not likely
A. Hernia is not covered. Only diaphragmatic hernia in pediatrics is covered.
A. It is not covered, Only appendicular perforation is covered
A. Yes. The package mentioned in the policy document will be applicable which will be intimated to hospital as approval.
A. It is covered under scheme only in case of Acute MI where minimum stay of 1 week is defined along with pre Angio 2D echo and ECG and post recovery 2D echo & ECG as well.
A. There are 3 level approvals. So the delay.
A. The patient as it is not part of the package charges.
A. The payment will be as per the package only irrespective of location where the patient is hospitalized and no payment to be charged from patient in any case.
A. The hospital will refer and patient has to bear the charges from the same.
A. The patient has to bear the charges.
A. The MJPJAY is not bearing charges for the same.
A. In cases where multiple procedures are carried out in the same hospitalization episode, then the higher package will be paid @100%, next @ 50% & rest @50%.
A. The packages have been designed with the Standard Treatment Guidelines in place where optimal usage of the blood/platelets have been included in the package. Only in complicated cases, do the requirements rise beyond reason & on the other hand; not at all times do the procedures really require blood/platelets even if it is a part of the package……so the amount need not be specified for each procedure
A. Request to prioritize the MJPJAY members; however we understand the dilemma that hospitals face & hence as a part of the MoU, some beds are to be reserved for the MJPJAY which can be used during Emergency only for regular patients.
A. The patient will have to bear the expenses
A. Policy is entitled to take care of ailments enlisted in the MOU. For any other ailment the charges will have to be borne by the patient.
A. Only payable are the package rates as decided & predefined
A. Hospitals need to ensure 25% of general ward beds reserved for MJPJAY beneficiaries. However at times whenever more beneficiaries come for hospitalization hospital will not deny admission and accommodate them in any other class available and shift them to general ward as soon as available.
A. Packages are freezed for three years
A. Will be discussed with the society
A. As these will be exceptional cases hospital need to absorb these expenses. Details of the clinical condition and the estimated excess expenses need to be forwarded to Empanelment committee who will take the call for enhancement or denial
A. No such practice to be allowed. All patients under MJPJAY scheme have to be treated as per packages defined.